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Are duty free sales irreparably damaged?
27 August, 2008
Page 32
Have security restrictions on passengers carrying liquids onto aircraft - particularly for transfer passengers - done irreparable damage to the duty-free and tax free liquor sectors?
----=== The whisky producer
Leonard Russell, managing director ===... certainly not irreparably. The restrictions have created confusion. Travellers are obviously concerned that they will not be able to carry liquid items on to aircraft . As a consequence, I believe duty/tax free business will have suffered. The solution lies in educating consumers about the rules . As restrictions are lifted, we can expect this duty-free business to return.
----=== The trade association
Erik Juul-Mortensen, president ===Progress has been made in the EU to resolve the situation thanks to the efforts of ETRC and several companies who are coordinating a worldwide campaign. Inside the EU, it is virtually business as usual, including purchase by passengers in transit, provided a sealed bag is used. Outside the EU, it has proved difficult to arrive at a solution and we need to agree protocols.---- === The spirits producer
Peter Sant, global travel retail director ===There is no doubt the confusion deterred passengers from shopping as they feared their purchase would be seized. But the principle of shop and fly is so well established that we are confident travel retail will recover and continue to flourish. It is up to each stakeholder to be even more active with their governments and to assist the European Travel Retail Council's invaluable efforts.
227----=== The agent
Lars Johansson, co president/managing director ===Not damaged - challenged. Operators have been struggling to have the correct information to pass on to passengers, especially when transferring. The industry was unprepared for creative solutions to solve quickly a problem that could have been so easily solved. This is why we need to push for "arrival duty-free shopping".
Leonard Russell, managing director ===... certainly not irreparably. The restrictions have created confusion. Travellers are obviously concerned that they will not be able to carry liquid items on to aircraft . As a consequence, I believe duty/tax free business will have suffered. The solution lies in educating consumers about the rules . As restrictions are lifted, we can expect this duty-free business to return.
----=== The trade association
Erik Juul-Mortensen, president ===Progress has been made in the EU to resolve the situation thanks to the efforts of ETRC and several companies who are coordinating a worldwide campaign. Inside the EU, it is virtually business as usual, including purchase by passengers in transit, provided a sealed bag is used. Outside the EU, it has proved difficult to arrive at a solution and we need to agree protocols.---- === The spirits producer
Peter Sant, global travel retail director ===There is no doubt the confusion deterred passengers from shopping as they feared their purchase would be seized. But the principle of shop and fly is so well established that we are confident travel retail will recover and continue to flourish. It is up to each stakeholder to be even more active with their governments and to assist the European Travel Retail Council's invaluable efforts.
227----=== The agent
Lars Johansson, co president/managing director ===Not damaged - challenged. Operators have been struggling to have the correct information to pass on to passengers, especially when transferring. The industry was unprepared for creative solutions to solve quickly a problem that could have been so easily solved. This is why we need to push for "arrival duty-free shopping".
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